Complaints about a Life Insurance Adviser

If the Life Insurance Adviser is regulated by the Financial Services Authority then he will have provided you with his Terms and Conditions at the very first opportunity. Within that document you will find details of how to complain.

Hot Topics

If my policy is “Rated”, what does this mean?
If your policy is “rated” it means that the insurance company believes you represent an above average risk of a claim.
What is Mortgage Payment Protection Insurance?
Mortgage Payment Protection Insurance will pay your monthly mortgage repayments if you were off work because of sickness, an accident or unemployment.
Will I get charged more as a smoker?
Yes you will. But first let us give you the usual Life Company’s definition of a smoker:
Does a UK Life Insurance policy work abroad?
Life Insurance contracts offered by UK Life Companies are legally constructed to apply to people living in the UK and can be sold only to a UK resident at the time the policy is sold.
Complaints about a Life Insurance Company
If you want to make a complaint to a Life Insurance Company (that is the company which issues your insurance policy), you should write to their Compliance Director.


All businesses with web site selling financial services, have to be regulated by the Financial Services Authority. In these circumstances, their site will contain their Terms and Conditions of Business (which will include a complaints procedure).

If you have a complaint about a web site through which you purchased life insurance, you must follow the complaints proceedure laid down in their Terms and Conditions. All complaints are regularly checked by the Financial Services Authority to ensure that your complaint is dealt with speedily, competitantly and fairly.